Order Fulfillment Customer Service Support
Customer Service Support
Call Center Operations
Outsourcing Customer Service
You tell our team exactly how you’d like us to communicate with your customers and we’ll take on the heavy lifting. This can be a huge benefit not only to streamlining your time but also in ensuring lightning fast response times even on a Sunday afternoon.
Trust earned through results.
Call Center Operations Prices
Centralized Support.
Help Ticket Based Pricing.
Free Registration.
Easily Adjustable Plans.
Starting at $199 / month*
| 50 Help Tickets: | *$199 / mth |
| 100 Help Tickets: | $349 / mth |
| 200 Help Tickets: | $599 / mth |
| 200+ Help Tickets: | Contact Us |
Only pay for the services you actually use.
There’s nothing simpler than that!
Customer Service Outsourcing
Why use our Customer Service Support team?
Your Customer Service Solution
You’re trying to grow a best in class brand, and yet you’ve likely found your self creating return shipping labels for your customers or talking to them about which size product will fit better or fielding emails about tracking numbers. All of this is a distraction and it’s preventing you from really focusing on the product development, sales & marketing that will actually help your business grow.
We’ve identified this problem for the entrepreneurs that we’ve worked with over the years and Fulfillment San Diego has stepped up to offer a full customer service team for your business. You tell our team exactly how you’d like us to communicate with your customers and we’ll take on the heavy lifting. This can be a huge benefit not only to streamlining your time but also in ensuring lightning fast response times.
The customer support services we offer cover:
- Inbound calls
- Inbound emails
- Online chat, including proactive sales messaging
The Benefits of Outsourcing Customer Service
With the dramatic increase in online transactions in recent years, more and more consumers expect immediate assistance. For example, 73% of consumers who are shopping via eCommerce methods expect assistance within five minutes and 94% find real time assistance, either via chat boxes or phone, as very helpful.
Not only do consumers expect their orders to arrive as quickly as possible, they also expect to receive help and have their questions answered almost immediately. This task alone can be very challenging for businesses who are also juggling logistics and growing their brand.
Therefore, many companies have turned to outsourcing their customer service. This can have many benefits, including:
- Cutting Costs – Customer service can be expensive. Hiring staff and resources for a call center can add up very quickly, and not dedicating money to customer relations can have a negative impact of losing sales and loss of brand loyalty. Outsourcing customer service can help brands save money while also maintaining a high level of service that consumers now expect.
- Saving Time – Customer service is not only expensive, but it can be time consuming. As a brand, there are likely many other areas that need your focus.
- More Coverage – If you plan on providing after hours or weekend support in addition to multiple language options, outsourcing can provide these perks at an affordable cost.
- Customer Retention – The sales process doesn’t end after the purchase is made, it continues through to delivery and returns. Customer loyalty requires a high level of service throughout the entire process.
Inbound calls
Inbound phone support from a real human! Your customers hate automated phone service so one of our team members will talk them through the support they need all while creating value in your products.
Inbound emails
Email messages all too often go without a response for days. Your customers deserve better! Our team quickly responds to all email requests with the level of service aimed at the highest customer retention possible.
Online chat
Non-bot based chat support from a live team member. AI bots are everywhere now and they often are not fine tuned to the level of support your customers need. Our team provides them the chat support required.
BEST ECOMMERCE FULFILLMENT Support
How does a business start utilizing Customer Service Support?
The touch point between your brand and your buyer begins with our ecommerce fulfillment service. You aim to deliver a 5-star unboxing experience and any support your customer may need relating to the purchase, shipping, use, or return of your products.
And at Fulfillment San Diego, we promise to deliver just that.
- If your customer needs help in purchasing your product and receives that through chat – that’s a 5-star review.
- If your product is shipped promptly, arrives on time, and in perfect shape – that’s a 5-star review.
- If your customer needs additional product support after arrival and receives that immediately – that’s a 5-star review.
So, trust us to protect your brand by providing customer service support affordably for your ecommerce business.
Our warehouse offers your brand a turnkey operation – to receive cartons, manage inventory, ship orders, and provide top of the line customer service support. Reliable service, flexible solutions, and fair prices – that’s why your brand trusts Ecommerce Fulfillment San Diego.
Customer Service Process
- New clients get started with our free Onboarding Form. This creates a new account in our Client Portal.
- We interview you to determine you Frequently Asked Questions and the general policies. Often we’ll do this by reviewing previous email threads with your customers.
- We implement a customer service tracking software that tracks all inbound emails, phone calls and website chats so that you can stay in the know about every inquiry.
- Anytime we get an issue that we can solve based on the FAQ and standard policies, we seamlessly escalate the ticket to you so that you can address the inquiry. Once we have a resolution we’ll update our knowledge base so that we never have to escalate issues like that again unless you want us to.
- We’ll provide reporting on response rates, customer happiness, frequent inquiries, common product issues and more.
- We invoice via an emailed payment link through industry trusted Quickbooks at month’s end. The month’s services and rates are itemized for your review. Clients have 30 days to pay invoices. A 10% late fee is applied to late invoices thereafter.
Outsource Your Customer Service Support With Fulfillment San Diego
At Fulfillment San Diego, we can provide quality customer care that stays connected with your overall brand strategy and saves you the stress of managing customer service. Request more information or give us a call today!
